Chris Johnson

Mar 2022 — Present

Furiae Interactive Concepts

Senior Product Designer

• ›Pioneered collaborative UX process with Product and Engineering, increasing user engagement 400% and reducing dev time 30%
• ›Established user interview process across desktop and mobile, improving sales and engagement scores 20%
• ›Researched emerging AI trends and prototyped 3 innovative AI applications, accelerating testing phase by 30%

May 2017 — Mar 2022

WebMD / Staywell

Director of UX / Product Design

• ›Spearheaded design and prototyping of AI applications for the Healthcare & Wellness industry
• ›Expanded UX team by 500% over 3 years to support 15+ healthcare AI projects
• ›Led design, research, and user testing initiatives; 30% increase in project delivery speed, 4.8/5 client satisfaction

Feb 2016 — May 2017

UL

Director of UX / Product Design

• ›Led design of 5 high-traffic applications and eCommerce storefronts; 100% increase in user engagement
• ›$5M boost in online sales within first year
• ›30% reduction in customer support tickets through targeted usability testing

Jun 2012 — Feb 2016

Onlife Health / Blue Cross Blue Shield

Director of UX / Product Design

• ›Led redesigns of 5 legacy applications; improved mobile responsiveness and reduced bounce rates 30%
• ›Rebranded 7 business units; built centralized media library with 1,200+ assets, streamlining production 40%
• ›Received 6 ADDY Awards (2 Gold, 4 Silver)

Feb 2011 — Jun 2012

School of the Legends

Director of UX / Product Design

• ›Designed social networking app for NFL fans and players: 100,000+ downloads, 4.7+ App Store rating
• ›Scaled department from startup to 12 people, growing output 600% in under 18 months
• ›End-to-end experience design including video, merchandise, and front-end implementation (HTML, CSS, JS)

Mar 2010 — Feb 2011

The ADAM Group

Creative Director

• ›Created scalable enterprise design system, reducing design inconsistencies 45%
• ›Partnered with exec leadership to align UX strategy with revenue goals; 35% increase in ARR